Reimbursement for damaged or missing items (Wash & Fold /Dry Cleaning)

The amount of reimbursement for any missing article or damaged item will not exceed a maximum of $100.00.

Alabaster Cleaners follows standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. These policies are standard to all dry cleaners including classical retail dry cleaning stores.

We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. In dry cleaning and laundering we cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics. Alabaster Cleaners liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.

Loss Policy
We exercise utmost care in processing clothing items received to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, differences in count must be reported within 24 hours of delivery. Alabaster Cleaners liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition excluding leather, suede and household items which are at customers own risk at all times. Customer is responsible for the security of laundry placed in a public area for pick-up or delivery.